Island Waste Services - Isle of Wight household waste collection

Disposal of larger household items
Larger household items can be taken to a Civic Amenity Site.

For details of bulky collections including the collection of fridges and freezers click here.

Missed Collections
If your refuse or kerbside recycling box has not been collected click here.

Public Recycling Sites
For details of their location and the materials acceptable for recycling, click here.

Kerbside Recycling Service
Click here for details on Kerbside recycling.

What day is my refuse collected?
Click here for collection days.

Island Waste Services
FREEPOST,
Forest Park,
Forest Road,
Newport, Isle of Wight
PO30 5YX
Tel: 01983 821234
Fax: 01983 825664
islandwaste@biffa.co.uk |

Island Waste Services is responsible for the weekly back door collection of household refuse from all of the Isle of Wight's 64,000 properties.

10 collection rounds cover the Island. This comprises 8 split bodied refuse collection vehicles, one smaller vehicle for the rural areas (together with a small rural recycling vehicle) and a vehicle servicing domestic wheeled bins and schools.

The split-bodied vehicles are designed to enable a weekly collection of general refuse and organic kitchen waste.

All collected waste is taken to the Resource Recovery Facility in Forest Road. The organic waste and garden waste collected by the vehicles is taken to the composting plant.

Island Waste Services also operate a kerbside recycling service.

Garden waste
The collection of garden waste is not specified within the Integrated Waste Management contract and it is therefore an extra collection for which a charge is made. If you wish to have your garden waste collected by the domestic collection round you must purchase Garden Waste bags from Island Waste Services.
Please phone the Forest Road office to order bags:
Freephone 0800 328 3851
Please note that the minimum order is 5 bags.
Garden waste bags can also be purchased at a number of locations on the Island. Please phone us for details.

Once the garden waste bags are full they may be left out for collection alongside your general household waste sacks. Please note bags must not contain rubble or excessive amounts of soil.

Garden Waste can also be disposed of at one of the Island's three Civic Amenity Sites.

You may wish to consider Home Composting as an alternative.

Island Waste Services sell Home Composters at their Forest Road site (weekdays only between 9am and 4pm). Please phone for details.

WHAT TYPES OF WASTE DOES THE WIGHT FAMILY PRODUCE?
Click for details|

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Additional Information

Trade (Business) Waste Enquiries
Island Waste Services are mainly responsible for the collection, recycling and disposal of household waste. However, the company operate a service for the collection of commercial glass and organic waste for recycling. Some commercial waste can be accepted at the Forest Road plant (cardboard, packaging and confidential waste), for details please telephone the Forest Road office 821234.
For other general trade waste enquiries you should refer to companies listed in Yellow Pages or Thompson Local.

Disposal of larger household items
If you have a bulky item that you wish to be collected from your home, you will need to contact a commercial waste contractor; numbers for which can be found in the Thompson Local and Yellow Pages. Island Waste Services will also undertake bulky waste collections, including the collection of fridges and freezers. You will need to contact us on Freephone 0800 328 3851 to get a quote. The cost will be dependent on the size/number of items being collected.

Complaints
Island Waste Services have, as part of our Quality Assurance Programme, a formal complaints procedure. If you have a complaint, please do not hesitate to telephone us using the Freephone number 0800 328 3851 and ask for the Community Liaison Officer or write to us at:
Island Waste Services
FREEPOST,
Forest Park,
Forest Road,
Newport, Isle of Wight
PO30 5YX
Please mark your envelope 'Community Liaison'.

Missed Collections
If your refuse or kerbside recycling box has not been collected on your usual collection day, please telephone Island Waste Services on Freephone 0800 328 3851 to report it as a missed collection. Your address will be taken and your rubbish will be collected for you within 24 hours of you registering your complaint. Alternatively, contact us with your complaint.

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